MTN Group launches Africa’s first artificial intelligence service for Mobile Money

Johannesburg – MTN Group is proud to announce the launch of Africa’s first Mobile

Money (MoMo) artificial intelligence service or “chatbot”. The chatbot went live in Ivory

coast in May and will be rolled out across MTN’s MoMo footprint in the next few months.

The artificial intelligence mobile money “assistant” enables customers to engage with

MTN’s MoMo services, including payments, on various social media platforms such as

WhatsApp and Facebook Messenger, and via SMS. The service will also be included over

time, in MTN’s own newly released advanced instant messaging service “Ayoba”. The

chatbot is an artificial intelligence guide that assists users to navigate MTN’s MoMo

services and provide other useful information. This innovation leverages messaging and

artificial intelligence to drive customer engagement and enhance their MTN MoMo


Commenting on the launch, MTN Group President and CEO, Rob Shuter said, “We are

passionate about bringing the power of our mobile money solutions to more than 60

million customers across Africa over the next few years. Harnessing modern

technologies like artificial intelligence can improve in scale, how MTN interacts with

customers, enabling them to reach us anytime and anywhere, through a variety of

channels including social networks and messaging applications. We can also harness the

power of artificial intelligence to provide our customers with the right answers to their

questions at the right time.”

Shuter added, “We are committed to improving financial inclusion with a range of

MTN Group Media release

solutions aimed at addressing the needs of various market segments. While MTN has

made great strides in these areas, we will continue working to deliver our vision for MTN

to become one of the largest Fintech players across our footprint.”

– Issued by MTN Group Corporate Affairs

About the MTN Group

Launched in 1994, the MTN Group is a leading emerging market operator, connecting

more than 200 million subscribers in 21 countries in Africa and the Middle East. The MTN

Group is listed on the JSE Securities Exchange in South Africa under the share code:

“MTN”. MTN is pursuing its BRIGHT strategy with a major focus on growth in its data,

financial services and digital businesses.

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