Johannesburg – MTN Group is proud to announce the launch of Africa’s first Mobile
Money (MoMo) artificial intelligence service or “chatbot”. The chatbot went live in Ivory
coast in May and will be rolled out across MTN’s MoMo footprint in the next few months.
The artificial intelligence mobile money “assistant” enables customers to engage with
MTN’s MoMo services, including payments, on various social media platforms such as
WhatsApp and Facebook Messenger, and via SMS. The service will also be included over
time, in MTN’s own newly released advanced instant messaging service “Ayoba”. The
chatbot is an artificial intelligence guide that assists users to navigate MTN’s MoMo
services and provide other useful information. This innovation leverages messaging and
artificial intelligence to drive customer engagement and enhance their MTN MoMo
experience.
Commenting on the launch, MTN Group President and CEO, Rob Shuter said, “We are
passionate about bringing the power of our mobile money solutions to more than 60
million customers across Africa over the next few years. Harnessing modern
technologies like artificial intelligence can improve in scale, how MTN interacts with
customers, enabling them to reach us anytime and anywhere, through a variety of
channels including social networks and messaging applications. We can also harness the
power of artificial intelligence to provide our customers with the right answers to their
questions at the right time.”
Shuter added, “We are committed to improving financial inclusion with a range of
MTN Group Media release
solutions aimed at addressing the needs of various market segments. While MTN has
made great strides in these areas, we will continue working to deliver our vision for MTN
to become one of the largest Fintech players across our footprint.”
– Issued by MTN Group Corporate Affairs
About the MTN Group
Launched in 1994, the MTN Group is a leading emerging market operator, connecting
more than 200 million subscribers in 21 countries in Africa and the Middle East. The MTN
Group is listed on the JSE Securities Exchange in South Africa under the share code:
“MTN”. MTN is pursuing its BRIGHT strategy with a major focus on growth in its data,
financial services and digital businesses.